Shipping Policy

Order Processing

All orders are processed within 1–3 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times:

• Cairo & Giza: 1–3 business days

• Other Governorates: 2–5 business days

Delivery times may vary depending on location, courier availability, and unforeseen circumstances.

Shipping Fees

Shipping fees are calculated at checkout and may vary based on the delivery location and order size.

Free shipping promotions, if available, will be clearly stated on the website.

Order Tracking

Once your order has been shipped, you may receive tracking information through the shipping provider, if available.

Delivery Issues

Please ensure that the shipping address and contact information provided are accurate.

We are not responsible for delays or failed deliveries caused by incorrect customer information.

Damaged or Lost Packages

If your package arrives damaged or you believe it has been lost during transit, please contact us within 48 hours of the expected delivery date so we can assist you.

International Shipping

Currently, we only ship within Egypt unless otherwise stated on our website.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.